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domain support

FAQ by topic

Popular FAQs

  • What do I do if I’ve lost access to my email account? 

  • How do I access my Nominet Online Services account?

  • What do I do if my details can’t be validated?

  • How do I transfer my domain name to someone else?

  • How do I register a domain name that is due to expire?

Domain renewal and cancellation

  • Why is it important to make sure I renew my domain name?

  • How do I renew my domain name?

  • How do I cancel my domain name?

  • What happens if I don’t renew my domain name by the expiry date?

  • How do I register a domain name that is due to expire?

Account access and updates

  • How do i set up two-factor authentication (2fa)?

  • What is two-factor authentication (2FA)? 

  • Is any of my personal information visible online?

  • Why should I set up a Nominet Online Services account?

  • How do I verify my identity?

  • How do I update my contact details? 

  • What do I do if I’ve lost access to my email account? 

  • How do I access my Nominet Online Services account?

  • What do I do if my details can’t be validated?

Registering your domain

  • Are all hosting companies the same?

  • Who do i buy my domain name from?

  • How long can I have my domain name for?

  • The domain name I want is taken. What can I do? 

  • How do I register a .UK domain name?

  • What is a domain name?

  • What are the terms and conditions for registering a domain name

  • Who is Nominet? 

Transferring domain ownership

  • What do I need to do if a domain name is being transferred to me?

  • How do I transfer my domain name to someone else?

Switching hosting company or registrar

  • Do I have to host my domain name with the same company I registered it with?

  • What do I do if my registrar is no longer available?

  • Can I switch the registrar I have my domain name registered with?

Need further support?

Contact us using the details below:

UK: +44 (0) 330 236 9880

domainsupport@nominet.uk

Our business hours are: 


Monday – Friday, 8:00am – 6:00pm UK time. 

Our offices are closed on UK bank holidays.

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