To access your account in Online Services, login using the email address you used to register your domain name against and the password you created against the domain name. Once you’ve logged in, you’ll be able to view all the domain names that have been registered with that email address.
To log into your Online Services account you will need both the email address you used to register your domain name and the password you created against the domain name.
If you didn’t create a password or you have forgotten the password this can be reset on the login page to Online Services or by contacting one of our team at [email protected] or call us on +44 (0)1865 332244 and we will generate you a password reset.
If you’ve forgotten your password, use the login page for Online Services to request a password reset email to be sent to you.
This will be sent to the email address you registered with your domain name and will contain a link to set up a new password.
If you don’t receive this password email, it might be that the email address you entered isn’t the one held with your domain name.
If you’d like to check or update this email address, please get in touch with your registrar (the company you registered your domain through), who will be able to help you change your details. If you don’t know who your registrar is, please use our Nominet WHOIS lookup tool.
Please note we won’t be able to send the password reset email to any address other than the one listed in your registration details.
If you no longer have access to the email address that we have listed against your domain registration and are unable to update this through your registrar, you will need to go through a process to re-establish your identity and contact details. There is a fee of £10 plus VAT to re-establish your identity and update the email address that we hold against your domain name.