What do I do if I’ve lost access to my email account?

If you no longer have access to the email address that we have listed against your domain name registration, and are unable to update this through your registrar, you will need to go through a process to re-establish your identity in order to update your contact details.

There is a fee of £10 plus VAT to re-establish your identity and update the email address that we hold against your domain name.

If you need to complete this, please visit our re-establish identity form within Nominet Online Services.

Visit re-establish identity form


If not, you can contact our dedicated UK based support team for more information.
For general enquiries, send an email to domainsupport@nominet.uk or call us on
+44 (0) 330 236 9470
Our business hours are: Monday - Friday, 8:00am - 6:00pm UK time. Our offices are closed on UK bank holidays.  
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