What do I do if I’ve lost access to my email account?

If you no longer have access to the email address that we have listed against your domain registration and are unable to update this through your registrar, you will need to go through a process to re-establish your identity and contact details.

There is a fee of £10 plus VAT to re-establish your identity and update the email address that we hold against your domain name.

If you need to complete this, please visit our re-establish your identity form within Online Services.

Visit Re-establish Your Identity

DID THIS ANSWER YOUR QUESTION?

If not, you can contact our dedicated UK based support team for more information.
For general enquiries, send an email to [email protected] or call us on
+44 (0)1865 332244
Our business hours are: Monday - Friday, 08:00 - 18:00 UK time.