What do I do if my details can’t be validated?

If you have received an email from Nominet or from your registrar (the company who looks after your domain name for you) to advise that we have not been able to validate your details, it is worth checking what is recorded against your domain name’s registration first. You can check this with your registrar or within your Nominet Online Services account.

It is important that you enter your contact details as a full legal entity (first and last name) with a correct postal address that can be validated against a public data source (such as Royal Mail, the electoral roll, and/or Companies House).

If you haven’t logged into your Nominet Online Services account before, please refer to our handy guide on ‘How do I access my Nominet Online Services Account?’.

Login to your Nominet Online Services Account

Below is a short recording to help guide you through the process of validating your details:

For quick reference, you can also follow the process below:

Login to your Nominet Online Services account

Select the downward arrow to the right-hand side of your domain name.

Click on the ‘edit’ button under ‘registrant’ to amend your name, registrant type, trading name or company number.

Click on the ‘edit’ button under ‘contact’ to amend your contact name, email address, phone number or postal address.

Choose the ‘update details’ button.

Any changes to a registrant name may need to be approved by someone at Nominet, who will manually validate the registration. If further information or documentation is needed, we will contact you.

Please note that domain names are email address specific. If you change your email address, the domain will then disappear from your account, and you will need to set a password to go with your new email address to log in and view your domain name.

In some cases, if we or your registrar cannot automatically validate your information via a data source, we may need to request further documentation – this might be in the form of identification, or a company certificate. 

If your registrar is an Accredited Registrar, they should be able to validate your details. To check if your registrar is ‘Accredited’, please search our registrar list. If you are not with an Accredited Registrar you will receive a confirmation email from Nominet once your details have been validated.

Once your domain name registration is validated, this will also show on our domain name lookup tool.


If not, you can contact our dedicated UK based support team for more information.
For general enquiries, send an email to domainsupport@nominet.uk or call us on
+44 (0) 330 236 9470
Our business hours are: Monday - Friday, 8:00am - 6:00pm UK time. Our offices are closed on UK bank holidays.  
Live Chat Help